ResortLock Testimonials
ResortLock
will save you time, save you money and reduce some of the hassles that
come along with managing your rental properties. But don't just take our
word for it, hear what current ResortLock owners have to say about what
the lock has done for them...
I just want to say what
a great product and thank you for selling me this wonder lock system.
We installed our lock in early July and I was not 100% sure that this
could or would work, but as of today Januiary 20, 2010 I could not be
happier with my lock. Its working perfectly. I have been down to my unit
in Mexico twice since I installed and have not had one issue with it.
My renters could not be happier with this and no more KEYS. RESORT LOCK
thank you.
Lynn
Denver, Colorado
Well where
do I start… The Product…FANTASTIC. I am currently at my property in
Myrtle Beach. Between the feedback I have on my website, the feedback I
have received through email and phone, and the feedback written in our
guest book at the property – EVERY guest has specifically identified the
no-key access, etc. as a GREAT/TERIFFIC amenity.
It is not a
necessity…it is a value-added amenity. No check in times. I can rent my
unit 500 miles away 5 minutes before check-in because I don’t have to
mail keys. The website seems to work well and your folks at ResortLock
are very nice.
Without you guys knowing…I have to be your
strongest supporter. I network with several other owners and I have
probably sold them on your product a dozen or so times over. As I am
getting into the rental property management business myself (aside from
just renting my unit).
Thank you very much,
George
Myrtle Beach, SC
The
ResortLock has been the best investment I've made to our condo rental!
For the 9 previous years we've had to call the onsite complex managers
to issue keys to our new rental guests. They would issues keys in an
envelope at the manager's check-in window. It was always a big headache
and if I had to leave them a voice mail message, I never really new if
they were going to leave the keys for our guests. A few times they
forgot and my renters were not happy campers. Now, with ResortLock, all
of that has changed! After the renter's check has arrived I send a Final
Confirmation email to them with the time-limited electronic keypad
unlock code. I've had over 20 rentals using it and it has never failed! I
love the convenience, and unsurprisingly, so do my guests, who
sometimes number up to 12 people. Now, with the time-limited electronic
unlock code, everybody in the group can gain entry, all without keys. I
wished I had ResortLock 10 years ago!
MPS
Mammoth Lakes, CA
We
were looking for a product that would provide safety for not only
ourselves, but our guests as well. We didn't want to have to worry about
keys or lockouts - we live in Washington and our condo is in Maui, and
this unit fit all of our needs. We called Resort Locks before purchasing
and talked with a representative on more than one occasion and they
answered every question we had. We even called from the airport on our
trip over when we realized we might be missing a part of the lock.
Resort Locks didn't hesitate to resolve our issue. We have never had any
problem, they walked us through installation and then helped us learn
to use our software. We love it and so do our clients. We just have our
clients program the code into their cell phone and they never get locked
out. Our staff have a dedicated code, so all is well there too. This is
a great product - all vacation rentals should have one.
Rob and Deb Brownell
Lake Stevens, WA
Without
a doubt the best few hundred dollars we've invested into our rental
property! Who would have thought such a small piece of hardware could
save so much time and stress owners expend worrying about getting keys
to and from tenants. This lock allows me to book outgoing and incoming
stays on the same day without worry. Resortlock works better then
advertised allowing owners to focus their time on filling vacancies. If
only everything else was this easy!
My only regret was not buying one sooner!
Regards,
Darren
Kimberley, BC, Canada
I
have used a ResortLock RL 4000 lock on the front door of my beach
property for a year now, and I am extremely pleased. All of our tenants
have found it very easy to use. Not having to deal with a key is a huge
convenience both to me and to the tenants; and I don't have to involve a
local agent who would naturally want a percentage of the rent revenues.
On two occasions I have called for technical assistance, and in both
cases my questions have been worked out immediately on the phone. I am
very pleased I invested in this ResortLock. It does everything they say
it will.
John McAdams
Chapel Hill, NC
My
husband and I own a vacation property at a ski resort in Pennsylvania.
Our home is 3+ hours away, so we have been sending keys to renters,
property management, and cleaning company. I always have to remember to
send keys and get them back from renters. I was also spending a lot of
money on postage. I found the ResortLock website on our VRBO calendar
page and read up on it, sent the information to my husband, he was
skeptical at first with questions such as; how does it work, will it
work without internet access, how? Well, I had him call your customer
service number and all of his questions were answered and we ordered the
lock.
It arrived and we had a locksmith install it. We had a
few questions about setting it up on our computer and the lock itself,
but your staff was incredibly patient and walked us through the process
of creating permanent, property managers, cleaning company, and visitor
codes.
I’ve actually used your website to generate my rental
codes. The website provides you with an email that can be sent to your
rental clients which includes the access dates, times and codes,
instructions for the lock, and changing the code to a more personal one.
I love the fact that I can check to see who has accessed our
condo and when. Just another level of security at our home away from
home.
Thanks for such an amazing product.
Sincerely,
Angela and Britt Heisig
Dear ResortLock Team,
I
want to thank you so very much for simplifying one of my biggest head
aches with my rental unit. I had a very simple color coded lock system
that worked for one cleaning crew but the second crew couldn't remember
to change the color and the third crew couldn't remember to change the
code. I found you just in time. Even when I had to fired my last
cleaning crew, it wasn't a problem. I didn't have to collect keys or
worry about hard feelings.
Thank you for making my life easier.
TC
I
can't tell you how much ResortLocks gives me piece of mind. I have been
using it for a little over 5 months to manage rentals I own in 2 other
countries. Every time I need a new code, either for new renters or for
maintenance workers and repairs I simply generate a new code that
website helps me deliver with instructions.
Before I had Resort
Lock I never really new who was in my rentals and for how long.
Everything from ordering the locks to installing them and now managing
them was wonderful and the website is very user friendly. Now I have
complete control. I would recommend this lock, as I have already done to
many of friends: to anyone that has rentals and needs a reliable way of
having a means to completely control their properties.
Susan Nogaj
New Jersey
I
was very skeptical of this product when I first bought it. I live 2000
miles from my property and have no room for errors. I installed the
Resort Lock 2000 using a Phillips head screwdriver. The instructions
were clear, organized and easy to follow. The lock itself is well made
and has the feel of heavy durable construction. I then began testing the
lock using scenarios that I thought were plausible. I used all of the
nightmare scenarios I could think of and to my surprise the Resort Lock
passed with flying colors! I have made contingent plans in the event
that they are needed, but I doubt that I will have to use them. The
bottom line is that I now don’t need to worry about a guest making a
copy of my key and looking at my online calendar and using my home as
their secret getaway. I also have better control of the guest check in
and check out time. Customer service was awesome. I called several times
during my testing of my Resort 2000 lock and they were very helpful. I
will be using this lock on all of my properties because it works!
Marc Monroe
Virginia
Our
new lock has been wonderful. It has performed flawlessly. It has saved
us money since late check-in is no longer a problem and no one needs to
administer keys. We also no longer have issues with how many keys to
give to renters, lost keys, re-keying or early/late access. It also
means guests and ourselves can go to the pool and hot tub without hiding
keys.
We are currently trying to get permission to put one on our other condo.
Emil & Linda Larson
South Padre Island, TX
Our
vacation property is intended to be not only an investment, but a place
for us to relax and enjoy. We rent our property to help offset
expenses, but one of the most frustrating aspects was controlling access
and yet ensuring ongoing security for our clients and ourselves. This
was limiting the relaxing aspect of being a vacation property owner.
Resort Lock not only simplifies our remote security difficulties, but
offers ourselves and our customers peace of mind. The resort Lock
LockState Safe is a terrific extension to internal security. Thank you
Resort Lock for a terrific product line.
Rick Unruh
I
just wanted to write to you to tell you that I’m enjoying the new RL
2000 electronic lock that’s installed on the front door of my vacation
rental home, The Princess Palace, down in the Walt Disney area of
Florida. It’s a much easier proposition than dealing with keys. I still
do have a key box mounted adjacent to the front door of my Princess
Palace in case of an emergency but that’s just common sense for a
vacation rental home owner. I also want to compliment you on your
service staff. When I did have a few “bumps in the road” with the lock
software Nolan and Paul were right there to help me out quickly with the
proper resolution to my problem. All in all, I’m pleased with the
system and have recommended your products to other vacation rental home
owners that I know. Please feel free to add my comment to your website.
Take care and God bless.
Sincerely,
Dave Burzynski
We
inherited a small two bedroom house in Southern New Jersey earlier this
year. My wife and I live in Upstate New York which is five hours away
from the house. While contemplating our options for the house we decided
to use it as a vacation rental since it is only a few short miles from
Cape May, NJ. The next obstacle was how we would get keys to our guests
because we would not be able to meet everyone in person. That is when we
came across your product online. We ordered your ResortLock RL2000 and
installed it on our vacation house. It has been worry free ever since.
We love the way it works with every guest having their own personal
code, which is even customizable for them. Even when we go down to spend
some time there it is comforting knowing that I can never get locked
out of the house even if I leave the keys inside. We love you product
and are considering using your products on a house that we recently
purchased to house local college students.
Michael Scott
We
have been using the RL4000 on our 3 properties for approx 1 year now
and the service provided by the staff at Resort Lock has been speedy and
accurate and second to none.I needed to be talked through the set up on
the first lock I installed, this I put down to that man thing of trying
to do the job and when all else fails follow the instructions provided
or ask for help.
The operation by guests has been nothing but
praise. They receive their instruction via email and to date we have not
received one query so surely that speaks for itself the ease of which
the system can be utilised.I have recommended these locks to other
owners who have taken up the advice. All in it’s a great product for all
concerned and a time saver for owners too.
Best wishes and keep up the great work.
Bob Heath
Kissimmee, FL
Dear ResortLock,
I
could not be happier with your product. I installed the lock on our
rental lake house which is 45 minutes from our home. No more messing
with keys with our guests. The emails generated from your website work
so well and so easily. I cannot tell you what a timesaver it has been to
use your product. It is very reliable and easy to program. I have
nothing but great things to say about ResortLock.
Del Tanner
Alpharetta, Georgia
I
can't think of a better lock. I don't even know how we lived without
it. There is such a big advantage not to ever need keys that get lost or
guests leave with them, not to need to replace the lock when you change
housekeepers; also, you can be out of town or on vacation and give a
contractor or electrician a temporary code to enter the house and do the
work that they need to do. And the lock works so well and it is so
reliable. It is also easy to install too. My husband installed all three
of them.
This is one of the best purchases we've ever made.
Olivia
Phoenix, AZ
As
a provider of short term corporate and vacation rentals in Manhattan, I
use ResortLock locks for all of my apartments. These locks really come
in handy when people are coming in at odd times (ie late night or
Sunday/Holiday arrivals) since you don't have to physically be there to
let them in, nor do you have to pay someone overtime to wait for them
and let them in.
The fact that your guests receive only a timed
code is great for peace of mind since you are certain that they will not
overstay their lease term, and you don't have to worry about making
sure you get all of your keys back. I would recommend resort locks to
anyone who has a vacation or corporate rental."
Damon - New York, NY
StaysmartNYC.com
I
just started using the Resort Lock this past month. I am impressed at
how easy it is to generate codes and inform renters how to generate
their own code after they arrive. With no keys to get lost, this should
avoid potential headaches in the future.
Initial set up of the lock was quick and easy, as well as programming fixed codes that will work at any time.
Just
a tip to new users, it was suggested to me to have a "hide a key"
somewhere, just in case the batteries died before I returned. I only
visit the property twice a year, so this seems to me to be a good
suggestion, although I do not anticipate that there will be an issue.
Thanks,
Joe Maher
Century 21 North Shore
I bought a Resort Lock for my rental condominium in Destin, FL in October, 2009.
Before I bought Resort-Lock, I had several problems:
1. Getting the key to my prospective tenants so they can access the property (I live outside Destin).
2. Getting the key to service people, like A/C contractors.
3. Having to change out the keys regularly for better security (gets expensive).
When
I saw resort lock advertised on VRBO.com, I checked in to it. It had so
many more features than the combination locks you can buy in Home
Depot, because every tenant gets a new code and the old one just "goes
away."
It was more expensive initially than the alternatives, but
is simpler, saves on key changes, and most importantly, Resort Lock
gives my guests the best security. If you are a rental owner, my advice
is to go for it and get Resort Lock!
Edward O'Donnell
Tallahassee, FL 32308
The
Resort Lock has simplified and improved our vacation rental business by
allowing us to have more control over who has access into our condo
from 2000 miles away. It has allowed us to do our own rentals and not
have the additional expense of hiring a rental management company to
book guests and hand out keys. Our guests can rest assured they are the
only people who have access into the condo while they are staying there.
No longer do you need to worry about past guests having a set of keys
or the property management company coming in without your permission and
knowledge. Last minute bookings are simplified, simply give someone a
door code via email or phone. There are no keys to mail out or mail
back. We have witnessed the struggle other condo owner guests go through
when they lose their keys at the beach (it happens more than you might
think) and wait for hours for the rental management company to show up
to let them into the condo they rented. With resort lock there are no
keys to lose and since guests can create their own easy to remember code
number they do not forget their code. If any maintenance issue comes up
it is very easy to give someone access to the condo via a phone call.
We bought the software along with the lock and enjoy having access to it
on our own computer. Because we travel a lot it is great to have access
to guest code numbers at our fingertips on our own personal laptop. The
lock was easy to install and has worked perfectly. When we have had
questions the folks at Resort Lock have been great at getting back to us
with answers and keep us informed when there are any upgrades. We love
our Resort Lock and simply would not want to do business without it.
Thank you,
Peter & Jodi Burch
Colorado
Vacation Property in South Padre Island, Texas
I
have been renting 3 weekly units on Marthas Vineyard in the Summers for
the past twenty years. Getting keys or access to the guests each week
was one of the major hassles and weak links in the rental process.
Sometimes the guests didn't get the keys as they should. Sometimes they
lost a set. I was always concerned about the possible security risk of
using the same keys for all the guests. The hotel industry long ago
eliminated this security risk by using programmable cards for hotel
rooms. Not practical for a small operation. As I live in Boston, I was
not on site. I have an off site part time property manager, but guests
arrive at all times of day or night. I can't count how many times I had
guests waiting patiently (or not) with their bags for the property
manager to arrive to deal with the access screw ups that happened.
I
installed (myself) 3 Resortlocks this past season (2009) and they
worked flawlessly. I did rewrite the operation directions very carefully
in my rental confirmation materials so guests easily understood how
simple it was to reprogram the locks to their own 4-6 digit code upon
arrival (zip codes, last four of their cell phone, street address, etc).
Everything worked perfectly and my repeat guests from past seasons
LOVED the upgrade to these new locks. They allowed access to all the
guests in a party, including the kids, at any time (keys were always
previously restricted to only two sets). I was able to issue the codes
months in advance when the rentals were confirmed and I was also able to
accommodate last minute rentals by easily generating a code for them on
the spot from any computer. I programmed permanent codes for my
property manager and cleaners which works well. I used a one time code
for an insurance inspector that needed to survey the property. The locks
worked exactly as I had hoped. On/Off on the dates and times
pre-programmed. I always allowed an extra hour or two pre/post
checkin/out times to avoid any unintentional lock out.
Based on
this first season of operation, these locks are fantastic. They are much
more reasonably priced than other similar locks I researched. Best of
all for me, I was able to rekey them all to use with my existing master
key system with the optional cylinder. I can enthusiastically recommend
them. If they continue operating in the future as they have this past
season, they will be one of the best upgrades I ever installed.
The Arcade Historic Property
Larry Hardoon
Boston, Massachusetts
Don't
rely on dumb luck, ResortLock is a well designed, cost effective, easy
to manage security solution for your resort property or second home.
My
story; I self-manage two Virgin Island condominiums for myself and my
Mom from home here in the states. For the past four years I've used an
exterior mounted combination key safe. In hindsight the drawbacks and
liabilities were endless. The combination was rarely, if ever changed
while endless copies of the key could easily be cut for a couple bucks.
Most critically,I needed to trust all departing guests to return the key
to its proper location where it could be accessed by any incoming
guest. Guest safety was always compromised and the chance of a lock-out
was ever lurking. As my luck would have it this "system" worked
reasonably well and key control (or lack there of)was simply an
annoyance until recently.
Two months back our housekeeper reported
thatpersons unknown had entered my Mother's condo during the weekend
leaving behind some cigarette ashes, a beverage in the refrigerator and
an unmade bed. Once again apparently luck was on our side since no one
was hurt and nothing was stolen or damaged.
Searching the internet
for solutions I stumbled upon other system providers promising adequate
solutions. Unfortunately (or fortunately?) these other locks looked
reasonably priced on the front end but cost prohibitive in the long run.
Some required ongoing monthly fees for access to a code generation
sitewhile others required a constant wireless internet communication
link at the remote site. Neither of these solutions appealed to me and
luck smiled on me once again when I clicked on a link for ResortLock.com
Calling the toll-free number I peppered the representative with my
laundry list of questions. All were politely and reasonably answered and
I soon purchased two locks, one for my Mother the other for myself.
They arrived at my home within 3 or 4 days. I opted for the optional
software package but it is truly optional unless, like me, you want the
ability to access the audit trail feature. The software took about 45
minutes to set up and master and I even did it without the help of my
teenagers.
I bench tested both locks for six weeks. The code
generating website could not be any simpler to use, you can even direct
the site to email your guests their personal codes and instructions.
This email also includes instructions on how they can easily customize
their own easy to remember 3-5 digit code.
Mom just celebrated her
81st birthday and has always been a technophobe. She uses her condo for
a number of months each year and approached this new newfangled
contraption with trepidation. I was able to program her permanent code
and attached an ibutton fob to her key chain as a back -up. With about
40 seconds of instruction she was a confirmed ResortLock pro. I will
feel more confident as she heads down this winter since her usual habit
was to leave a key on a high window sill which was easily visible to
anyone who just happened to be slightly taller then herself. Talk about
your high security area - no one under 5'9" could find the key!
I
installed each lock myself in well under an hour using simple hand tools
during a visit two weeks ago. My Mom's condo had a guest in residence
who instantly appreciated the freedom of not needing to carry a key
while jogging or going to the beach. He self programmed his personal
code in under a minute. His code is set to expire on New Year's Eve
while my daughter and her friends will be using their own personal code
the very next day while on Christmas break from college.
I
advertise my condo on VRBO and last week I got a last minute
reservation. This guest was set to arrive late in the evening during the
weekend on just three days notice. This might be a tall order for even a
professionally managed unit but my ResortLock provided a code into my
clients email box within 5 minutes of my receiving payment. I wasn't
even at home using my software; I simply logged in to the ResortLock
site and generated a code remotely from a computer at work. This guest
has since reported; "Lock has worked fine - put my own code in and it
has worked flawlessly. I agree with you - that's a nice little setup. I
like not having to mess around with a key."
How's thatfor a testimonial within a testimonial!
This is a great product, I remain a lucky fellow!
Sincerely,
Tom Brokamp
Virginia
